Terms & Conditions

Effective Date: April 5, 2026

Welcome to KMT Services Group ("KMT," "we," "our," or "us"). These Terms & Conditions govern the use of our communications services, including SMS, MMS, and voice communications delivered through the KMT Services Group — Customer Care messaging program (also referred to as the "KMT Comms Hub").

By opting in to receive messages from KMT Services Group, you agree to these Terms & Conditions.

1. Program Name & Description

Program Name: KMT Services Group — Customer Care.

KMT Services Group uses SMS, MMS, and voice communications to contact customers regarding service-related matters, including but not limited to:

• Appointment confirmations and reminders
• Technician dispatch and ETA notifications
• Service-status updates
• Account notifications and invoice messages
• Customer support replies and follow-up messages
• Other operational or transactional communications related to services provided by KMT

This program is for existing and prospective customers who have engaged KMT Services Group for HVAC service. It is not used for marketing or promotional broadcasts to non-consenting recipients.

2. Opt-In

End users may opt in to receive communications from KMT Services Group through one or more of the following methods:

• Submitting their phone number through our website or online forms and affirmatively consenting to receive messages
• Providing consent during customer onboarding or service enrollment
• Providing written, verbal, digital, or electronic consent in connection with our services
• Initiating contact with KMT and requesting communications by SMS or voice
• Texting a designated keyword to opt in (supported opt-in keywords: START, YES)

By opting in, you confirm that you are the authorized user of the phone number provided and that you consent to receive communications from KMT Services Group.

3. Message Frequency

Message frequency varies depending on your interaction with KMT Services Group, the services you request, your account activity, and your support needs.

4. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. KMT Services Group is not responsible for any messaging or calling charges imposed by your carrier.

5. Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message. After you opt out, you will no longer receive SMS messages from that messaging program unless you opt back in by texting START or YES.

For voice communications, you may request that non-essential calls cease by contacting us directly.

6. Help

For help, reply HELP to any SMS message or contact KMT Services Group at:

Email: kmt@kmtservicesgroup.com
Phone: (919) 274-7224

7. Privacy

Your privacy is important to us. Information collected in connection with our communications services is subject to our Privacy Policy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information may be shared only with service providers or vendors as necessary to deliver communications and support services.

8. Supported Carriers

Delivery is subject to effective transmission by your wireless carrier. Carriers are not liable for delayed or undelivered messages.

9. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to enroll in our messaging services where required by law.

10. Changes to Terms

KMT Services Group may update these Terms & Conditions from time to time. Any updates will be posted at this URL with a revised effective date.

11. Contact Information

KMT Services Group
Email: kmt@kmtservicesgroup.com
Phone: (919) 274-7224

See also our Privacy Policy.